My Work-related 365 Microsoft account has been acting up for months. The error message showed me the server that refused to sign me in, citing some security concerns, and there was another problem: that server was not the one my account was supposed to connect to.

Then, a couple of weeks ago, Microsoft Edge started to refuse to let me sign in and sync my account, citing the same error and the wrong server address. That was the final straw since I wanted to keep my work environment in Edge.

Microsoft support has been unhelpful, as always, but they went a step further this time. When the representative followed up, I informed them that I ran a reset script buried inside their app package for OneDrive. They replied: “Yes, that’s what I told you to do.”

Being unhelpful is one thing. Taking credit for my research and solution is another. I didn’t see an option to rate the agent, and I have more important things to do than keep a grudge, especially since the error returned one day after the reset, but I should have probably written a scorching email 😡.

This morning, I removed all Microsoft accounts and any associated Microsoft configuration files on my Mac (com. Microsoft, etc.) I re-installed Edge, and so far, it lets me sync.

I’m not planning on going back to OneDrive or to any desktop application from Microsoft any time soon if I can help it. This Mac being my work computer though means I need to test and write documentation for such applications.

Maybe I can run a virtual machine, another Mac, to keep Microsoft in a cage. The thought of it makes me feel better.